Welcome to the Lift and Rise website.

At Lift and Rise, we are committed to protecting and respecting your privacy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.liftandrise.com (referred to here as the “site”, “website”).


PERSONAL INFORMATION WE COLLECT

We collect your personal data when you place an order, contact or call our Customer Service team, sign up for our marketing communications, sign up for discounts or promotions, browse our website or use the other services offered by our site.

The data we collect includes details you provide to us, such as your first name, last name, your shipping and billing addresses, email address, phone number, and your questions or requests via messagings, emails, or phone calls.

We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website, and websites or search terms referred you to our website. We collect certain information about your device including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We use this data to:

  • Take your orders, process your payments and deliver the items you have purchased;
  • Provide any additional services you have requested, such as our marketing communications;
  • Provide you with help and assistance via our Customer Service team;
  • Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your device. For example, we make the page easily scroll when you browse on your mobile.

HOW DO WE USE YOUR PERSONAL INFORMATION

We process your data because we have a contract with you e.g. to fulfill your order, arrange for shipping, give you shipment tracking, give you order confirmation, deliver your purchases, or to provide you with other services you have requested.

When you contact our Customer Service team, we will use the personal data you provide and that we have collected to respond to your requests for help or information. Also our phone call will be recorded for training and fraud prevention purposes.

We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

Additionally, we use this information to:

  • Communicate with you
  • Solve delivery issues
  • Solve payment issues
  • Screen our orders for potential risk or fraud

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

In certain circumstances we will ask for your permission or consent to process your payment e.g. if you would approve making a purchase over the phone.


SHARING YOUR PERSONAL INFORMATION

Your personal data will be processed by the internal staff of Lift and Rise. In carrying out the processing, the data may also be transmitted to companies belong to the parent company of Lift and Rise.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

The third parties belong to the following categories: banking operators, internet providers, companies specializing in IT and telematics services; couriers; companies that carry out marketing activities, including social media organizations; companies specializing in market research and data processing; companies offering contact center services; companies providing fulfillment services, companies providing distribution services.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at kate@liftandrise.com or by mail using the details provided below:

Lift and Rise
[Re: Privacy Compliance Officer]
Lift and Rise, 312 Arizona Ave, Santa Monica, CA 90401, United States